Statement of Privacy Practice and Policy

Who We Are

Uniliv is the brand under which accommodation, co-living, co-working, and related services are offered across India. These services are offered by Communezen Rentals Private Limited for direct-to-consumer (D2C) operations and Communezen Ventures Private Limited for business-to-business (B2B) operations. In this Privacy Policy, the term “Platform” refers to the Uniliv website, mobile applications, resident portals, booking systems, customer support systems, and any other digital services operated under the Uniliv brand.

Depending on the services you use, your personal data may be collected, used, or otherwise processed by the relevant Uniliv entity. References to “Uniliv,” “we,” “our,” and “us” in this Privacy Policy refer to Communezen Rentals Private Limited, Communezen Ventures Private Limited, or both, as applicable.

This Privacy Policy explains what personal data we collect, why we collect it, how we use, share, protect, and retain it, and the rights available to you.

This policy applies to visitors of our website, prospective and current residents, co-working members, customers, business partners, vendors, and other individuals who interact with the Platform or our services. By using the Platform or providing us with your information, you agree to the practices described here. If you do not agree, please do not use the Platform or share your information with us.

We are committed to complying with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and its associated rules, and other applicable Indian data protection laws.

Scope of This Policy

This Privacy Policy applies to personal data collected through:

• The Uniliv website, mobile applications, resident portals, and other digital services operated under the Uniliv brand.
• Online enquiry, booking, and registration forms.
• KYC/ID verification during onboarding as a resident.
• Payment and billing processes.
• Customer support interactions (phone, WhatsApp, email, chat).
• Marketing communications and newsletters.
• Cookies and similar tracking technologies.
• In-person interactions during property visits, resident onboarding, events, or other interactions with Uniliv.
• Business enquiries, partnership discussions, vendor onboarding, and enterprise engagements.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked to or accessible through our Platform..

Information We Collect

Information You Provide Directly

Information Collected Automatically

• Cookies and similar technologies: We use cookies, pixels, and local storage to recognize returning visitors, remember preferences, and understand site usage. See “Cookies and Tracking Technologies” for details and how to manage them.
• Device and usage data: IP address, device model, language preference, browser type, device identifiers, operating system, referring/exit pages, pages visited, and timestamps.
• Location data: Approximate location inferred from IP address, or precise location if you grant permission through your device or browser (e.g., to show nearby properties).

Information from Third Parties

• Property partners, brokers, or referral sources who share your enquiry details with us (with your consent).
• Identity verification, fraud prevention, and background verification service providers.
• Payment processors and financial institutions (for transaction confirmation).
• Social media platforms, if you choose to log in or interact with us via a linked social account.
• Publicly available sources, where permitted by applicable law

Sensitive Personal Data

Where permitted or required by applicable law, we may collect government-issued identity documents, financial information, and other categories of personal data that require enhanced protection. We implement appropriate technical and organizational measures to safeguard such information and process it only for lawful purposes.

Why We Collect Your Information (Purpose & Legal Basis)

We collect and process your personal data only for lawful purposes, including the following:

1. To provide our services– processing bookings, verifying identity for tenancy compliance, completing resident onboarding, preparing lease or licence agreements, managing your stay or membership, and providing related services.
2. To communicate with you– responding to enquiries, sending booking confirmations, service updates, important notices, and customer support communications.
3. To process payments– processing payments, billing, invoicing, refunds, payment verification, and fraud prevention.
4. For legal and regulatory compliance– including tenant verification requirements, compliance with applicable laws, tax and accounting obligations, responding to lawful requests from government authorities, and resolving disputes.
5. To improve our services– analyzing usage patterns, conducting surveys, improving user experience, developing new services and features, and enhancing the Platform.
6. For marketing– sending promotional offers, newsletters, and information about new properties or services, only where required by applicable law or with your consent.
7. For safety and security– verifying resident identity, managing access controls and CCTV systems (where applicable), preventing fraud and misuse, and investigating complaints, incidents, or suspected violations of our policies.

We process your personal data only where permitted by applicable law, including with your consent, where necessary to provide the services you request, to comply with legal or regulatory obligations, to protect the security and integrity of our Platform and services, or for other lawful purposes permitted under applicable law.

How We Share Your Information

We do not sell or rent your personal data. We may share your personal data only in the circumstances described below :

• Service providers: Service providers (Data Processors): Payment gateways, identity verification providers, cloud hosting providers, analytics providers, communication service providers (including email, SMS, and WhatsApp), customer support providers, and IT service providers that process personal data on our behalf under appropriate contractual and confidentiality obligations.
• Property partners/owners: Where necessary to facilitate bookings, tenancy, residency, maintenance, or other services associated with a property.
• Marketing and advertising partners: Where required by applicable law or with your consent, to deliver promotional communications or measure the effectiveness of our marketing campaigns.
• Legal regulatory and law enforcement authorities: Where required to comply with applicable law, court orders, regulatory requirements, or lawful requests from government authorities (e.g., tenant verification submitted to local police as mandated in several Indian states).
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to appropriate confidentiality and privacy safeguards, where required by applicable law.
• Within the Uniliv: We may share personal data between Communezen Rentals Private Limited and Communezen Ventures Private Limited where necessary to provide our services, operate the Platform, comply with legal obligations, manage our business operations, or for other lawful purposes consistent with this Privacy Policy

We require third parties processing personal data on our behalf to implement appropriate technical and organizational security measures, maintain confidentiality, and process personal data only for the purposes authorized by us and in accordance with applicable law.

How We Protect Your Information

• We use industry-standard encryption (TLS/SSL) to protect data transmitted through our website and app.
• Payment information is processed via PCI-DSS compliant payment gateways; we do not store complete card numbers on our servers.
• Access to personal data is restricted to authorized personnel and service providers who require such access to perform their responsibilities.
• We periodically review and update our security practices to address evolving technologies, risks, and regulatory requirements.
• No system is completely secure. While we take reasonable measures to protect your data, we cannot guarantee absolute security of data transmitted over the internet.
• We maintain appropriate administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction

In the event of a data breach likely to affect your rights, we will notify affected individuals and relevant authorities in accordance with applicable law and within legally mandated timelines.

Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes described in this policy,
• Meet legal, accounting, tax, or regulatory retention requirements (e.g., tenancy and financial records), or
• Resolve disputes and enforce our agreements.

Illustrative retention periods:

• Active resident/member records: For the duration of your stay or membership and thereafter for as long as required to comply with applicable legal, regulatory, accounting, or dispute resolution requirements.
• Financial/transaction records: For the period required under applicable tax, accounting, and other legal requirements.
• Marketing data: Until you withdraw consent or opt out.
• Website analytics/cookie data: See the “Cookies and Tracking Technologies” section below for more information.
• Customer support records: For as long as reasonably necessary to resolve your enquiries, improve our services, or comply with applicable legal obligations

Once personal data is no longer required for the purposes described above, we will securely delete, anonymize, or otherwise dispose of it in accordance with our data retention and security practices.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, operate our Platform, analyze usage, and support our marketing activities:

• Essential functions– enabling core Platform functionality, such as user authentication, form submissions, security, and fraud prevention.
• Analytics– understanding how visitors use our Platform, measuring performance, and improving our services using analytics tools (such as Google Analytics or similar services).
• Marketing– delivering relevant advertisements, measuring campaign performance, and understanding the effectiveness of our marketing activities using advertising and marketing technologies (such as Meta Pixel, LinkedIn Insight Tag, or similar services).

You can manage or disable cookies through your browser or device settings. Please note that disabling certain cookies may affect the functionality or performance of parts of the Platform. Where required by applicable law, we will provide a cookie consent mechanism that allows you to accept, reject, or customize your preferences before non-essential cookies are placed on your device.

Your Rights and Choices

Under the DPDP Act and other applicable laws, you have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete personal data.
• Withdraw consent for processing your previously consented to (e.g., marketing communications), without affecting the lawfulness of processing done before withdrawal.
• Request erasure of your personal data, subject to our legal retention obligations.
• Nominate another individual to exercise your rights on your behalf in the event of your death or incapacity, as provided under the DPDP Act.
• Grievance redressal– raise concerns about how your personal data is handled by contacting our Grievance Officer.

To opt out of marketing communications, email hello@uniliv.in with the subject line “Opt-Out,” or use the unsubscribe link in our marketing emails. To exercise any other rights listed above, contact our Grievance Officer using the details provided in the Grievance Officer section of this Privacy Policy.

We will respond to verified requests within the timelines required under applicable law. Where permitted, we may request additional information to verify your identity before processing your request.

Children’s Privacy

Our services are intended for individuals who are 18 years of age or older, or otherwise capable of entering into a binding lease/license agreement under Indian law. We do not knowingly collect personal data from minors without appropriate parental/guardian consent. If we become aware that we have collected such personal data in violation of applicable law, we will take appropriate steps to delete it.

International Data Transfers

Our servers, service providers, or other authorized data processors may be located in India or other countries. Where we transfer personal data outside India, we ensure such transfers comply with the DPDP Act and any restrictions notified by the Central Government from time to time, and that appropriate safeguards are in place.

Grievance Officer

In accordance with the Information Technology Act, 2000 and DPDP Act, we have designated a Grievance Officer to address your concerns regarding this policy or our data practices:

Grievance Officer Uniliv (Communezen Rentals Private Limited and Communezen Ventures Private Limited)
Email: hr@uniliv.in
Phone: +91 9717610062
Response timeline: We aim to acknowledge complaints within 7 business days and make reasonable efforts to resolve them within 30 business days, subject to the nature of the complaint and applicable law.

For general privacy-related questions that do not constitute a formal grievance, you may contact us at info@uniliv.in.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this page indicates when it was last revised. Where required by applicable law or where changes materially affect your rights, we will notify you through the Platform or, where appropriate, by email or other communication channels associated with your account. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us:

Uniliv
(Operated by Communezen Rentals Private Limited and Communezen Ventures Private Limited)
Email: info@uniliv.in
Phone: +91 9717610062
WhatsApp: +91 9220103583

To help us process your enquiry more efficiently, Please include “Privacy” in the subject line of your email for faster routing.